Return & Refund Policy

Thank you for shopping at NateWreaths.

Every wreath is individually handmade to order. By placing an order, you acknowledge and agree to the terms outlined below.

Pre-Orders & Processing

All wreaths sold on NateWreaths are made-to-order pre-orders. This means your wreath is not mass-produced or kept in stock.

Orders are produced in small production batches based on incoming orders. This production method allows me to maintain the highest level of craftsmanship and quality for every wreath.

Current processing time is approximately 2–4 business days before shipment.

Estimated delivery time is 10–20 business days, depending on your destination country, local customs processing, and carrier delays.

Please note that all shipping timeframes are estimates and are not guaranteed.

Order Changes & Cancellations

Because production begins shortly after an order is placed, cancellations or order modifications may only be requested within 12 hours of purchase.

After this period, I may already have started preparing materials or producing your wreath, and cancellation requests cannot be guaranteed.

Returns

As every wreath is handmade specifically for each customer, I do not accept returns for:

• Change of mind
• Incorrect ordering
• Personal preference
• Minor variations resulting from the handmade nature of the product
• Shipping delays outside of my control

If a return is exceptionally approved, the customer is responsible for all return shipping costs. Return shipping costs are non-refundable. I strongly recommend using a tracked shipping service, as I cannot be responsible for returns that are lost or damaged during transit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once the issue has been reviewed, I may offer a replacement, partial refund, or full refund where appropriate.

Lost Packages

If your package is confirmed lost by the shipping carrier, please contact me. I'll work with you to resolve the issue as quickly as possible.

NateWreaths is not responsible for delays caused by customs inspections, weather conditions, carrier disruptions, holidays, or other circumstances outside of my control.

Refunds

Approved refunds will be issued to the original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account after they have been processed.

Contact

If you have any questions regarding this policy, please contact me at:

Email: natewreaths@outlook.com